'%3e%3cpath%20d='M0%200H18.6667V14H0V0Z'%20fill='%23012169'/%3e%3cpath%20d='M2.1875%200L9.30417%205.27917L16.3917%200H18.6667V1.80833L11.6667%207.02917L18.6667%2012.2208V14H16.3333L9.33333%208.77917L2.3625%2014H0V12.25L6.97083%207.05833L0%201.86667V0H2.1875Z'%20fill='white'/%3e%3cpath%20d='M12.3667%208.19583L18.6667%2012.8333V14L10.7625%208.19583H12.3667ZM7%208.77917L7.175%209.8L1.575%2014H0L7%208.77917ZM18.6667%200V0.0875L11.4042%205.57083L11.4625%204.2875L17.2083%200H18.6667ZM0%200L6.97083%205.13333H5.22083L0%201.225V0Z'%20fill='%23C8102E'/%3e%3cpath%20d='M7.02917%200V14H11.6958V0H7.02917ZM0%204.66667V9.33333H18.6667V4.66667H0Z'%20fill='white'/%3e%3cpath%20d='M0%205.62917V8.42917H18.6667V5.62917H0ZM7.9625%200V14H10.7625V0H7.9625Z'%20fill='%23C8102E'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_2088_526'%3e%3crect%20width='18.6667'%20height='14'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Order Agreements
1. Introduction
By placing an order with K Tour Story Co., Ltd., you agree to the following terms and conditions:
2. Personal Information Collection and Use
You consent to the collection and use of your personal information, including your name, contact details, shipping address, and payment information, for the purposes of processing your order, delivering products, and providing customer service. Your personal information will be stored on Google Cloud servers located in Korea and Singapore and may be shared with third parties such as courier companies and payment processors solely for these purposes.
3. Refund and Cancellation Policy
- Orders can be canceled before the product enters the preparation phase for delivery. Once the product is being prepared, cancellations are no longer possible, and the refund process must be followed.
- Refunds are available within 14 days of receiving the product, provided the product is unused and in a resalable condition. Refunds due to product defects or damage during shipping are also available. However, refunds for change of mind are not permitted.
- Customers are responsible for the cost of return shipping, which is calculated at 10,000 KRW (5,000 KRW each way) for domestic returns. For international returns, customers must cover the full cost of international shipping.
4. Seller and K Tour Story Co., Ltd. Responsibilities
K Tour Story Co., Ltd. is responsible for selling and delivering products but does not manufacture the products. We provide product information as supplied by the manufacturer and include AI-translated content for your convenience. Please note that AI translations may contain errors, and it is your responsibility to verify critical information using the original language provided. K Tour Story Co., Ltd. is not liable for any issues arising from the products themselves.
5. Delivery Obligations
K Tour Story Co., Ltd. directly handles the delivery of products. To ensure successful delivery, you must take necessary actions, such as being present at the hotel lobby if you are staying at a hotel or arranging for the product to be held at the hotel lobby. Once delivery is completed, it is your responsibility to promptly pick up and secure the delivered items.
6. Minors' Purchases
Purchases made by minors require the consent of a parent or legal guardian. If a purchase is made without such consent, the contract may be canceled at the request of the parent or legal guardian.
7. Electronic Document Consent
Order-related information such as order confirmations and receipts will be provided in printed form with the delivery. Terms and conditions, as well as policy updates, will be posted on the kup.travel or kup.tours websites, and it is your responsibility to check these sites regularly for updates.
8. Changes to Terms and Conditions
K Tour Story Co., Ltd. reserves the right to modify these terms and conditions at any time. Changes will be posted on the kup.travel or kup.tours websites. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
9. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of Korea. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the Seoul Central District Court.
10. Responsibility for Providing Accurate Information
It is the customer's responsibility to provide accurate and complete information when placing an order. K Tour Story Co., Ltd. will not be held liable for any issues arising from incorrect or incomplete order information provided by the customer, including but not limited to wrong delivery addresses, incorrect contact details, or other errors that may affect the processing and delivery of the order. Any additional costs incurred due to such errors will be the customer's responsibility.
11. Customer Inquiries
For inquiries regarding refunds or service usage, please contact us at [email protected]. Our customer support team is available to assist you with any issues related to your order or service experience.